Privacy Policy

Last Updated: April 2026

Zero Spec (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and store your personal information when you visit https://zerospec.au, purchase products, or interact with our services.

1. Information We Collect

We collect personal information in a number of ways, including when you visit our website, place an order, contact us, or interact with our services.

Device & Usage Information (Automatically Collected)

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Time zone and location (approximate)

  • Pages viewed and time spent on pages

  • Referring URLs and search terms

  • Interaction data (clicks, scrolls, navigation behaviour)

This information is used for analytics, performance monitoring, and improving user experience.

Technologies Used

We collect this information using:

  • Cookies (small data files stored on your device)

  • Log files

  • Pixels, tags, and tracking scripts

These technologies help us:

  • Improve website performance

  • Understand customer behaviour

  • Deliver relevant advertising

You can manage cookie preferences through your browser settings.

Information You Provide

When you interact with us, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via third parties)

  • Vehicle details (for compatibility or services)

  • Any information provided through enquiries, bookings, or support

We refer to this as Personal Information.

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Provide invoices, confirmations, and delivery updates

  • Communicate regarding enquiries, services, or support

  • Deliver products and installation services

  • Detect and prevent fraud or unauthorised transactions

  • Improve website functionality and customer experience

  • Analyse traffic, performance, and marketing effectiveness

Marketing Communications

Where you have opted in, we may send:

  • Promotions and offers

  • Product updates

  • Service announcements

You may unsubscribe at any time via the link in emails or by contacting us.

We comply with the Spam Act 2003 (Cth) for all electronic marketing communications.

3. Analytics & Advertising

We use third-party tools such as:

  • Google Analytics

  • Google Ads

  • Meta (Facebook & Instagram Ads)

These services may collect information about your interaction with our website and use cookies or similar technologies to show relevant ads.

You can manage your preferences here:

4. Disclosure of Personal Information

We may share your information with trusted third parties where necessary, including:

  • Website platform providers (e.g. Squarespace)

  • Payment processors

  • Shipping and logistics providers

  • IT, analytics, and marketing service providers

We only share information required for these services to operate.

We may also disclose personal information where required:

  • By law

  • To comply with legal obligations

  • To protect our rights, property, or safety

5. Overseas Disclosure

Some of our third-party providers (e.g. analytics, payment platforms, cloud services) may store or process data outside Australia. By using our services, you acknowledge that your information may be transferred overseas. We take reasonable steps to ensure these providers comply with applicable privacy standards.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders and provide services

  • Maintain business and financial records

  • Comply with legal and tax obligations

You may request deletion of your personal information, subject to legal retention requirements.

7. Your Rights (Australian Privacy Principles)

You have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal data (where permitted by law)

Requests can be made using the contact details below. We may need to verify your identity before processing your request.

8. Cookies & Tracking

We use cookies to:

  • Enable website functionality

  • Improve performance

  • Analyse traffic

  • Deliver targeted advertising

You can:

  • Disable cookies via your browser

  • Use opt-out tools for analytics and ads

More information: http://www.allaboutcookies.org

9. Security

We take reasonable steps to protect your personal information from:

  • Misuse

  • Interference

  • Loss

  • Unauthorised access, modification, or disclosure

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

11. Complaints

If you believe we have breached your privacy rights, you may contact us using the details below.

We will respond within a reasonable timeframe.

If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.The latest version will always be available on our website.

13. Contact Us

For privacy enquiries or requests:Zero Spec
Email: info@zerospec.au
Website: https://zerospec.au